Here's why you can order from us with confidence.

Who makes your boxes?

Our gift boxes are crafted with the utmost care in our workshop. We focus on craftsmanship, beautiful finishes, and attention to every detail.

I have an urgent order, what should I do?

Don't panic. We offer an express delivery option (for an additional fee) to ensure your order is processed with priority. It's available directly when you place your order and on the product pages.

What if I can't find the perfect set?

Create it yourself! With our "Create Your Box" option, you can choose each element yourself, according to your tastes and budget. Create a box that's 100% your own, with no limits.

Is packaging included?

Some of our gift boxes already include gift-ready packaging (this is specified on each product page). For others, you can add this option when ordering for an even more elegant look.

Can I add a card with a message?

Yes, you can add a personalized card with your message. This option is available as an additional cost when personalizing the box.

Is the payment secure?

Absolutely. All our payments are made through 100% secure platforms. You can also choose to pay in 3 interest-free installments for added convenience.

Are you available if needed?

Yes, our team is responsive and attentive. You can easily contact us via the contact formWe always do our best to support you.

Can I see some examples of your work?

Yes! Check out our Instagram account @ateliercreationfr or our customer reviews to discover our creations, and see how we bring the most unique projects to life.

Can I modify my order after validation?

No, our products are personalized, so no changes are possible once the order is confirmed, as it goes directly into preparation. Please double-check all your choices before confirming.

When and how to choose my Mondial Relay collection point?

Immediately after your payment, you will be redirected to the order confirmation page. This is where you can choose your Mondial Relay collection point.

If you don't make a choice, don't worry, a relay point close to the address you indicated will be selected automatically.
We don't have the power to change this relay point: it is automatically generated by the Mondial Relay system. You will receive all the information by email.

What are the production times?

Production times are specified on each product sheet, with estimated dates for clarity. For urgent orders, an express production option is available to shorten lead times.

When will I receive tracking information for my package?

Once your order is validated, it goes immediately into production and begins without delay, which means no further modifications are allowed.
You'll then receive an email with your tracking number as soon as your order is almost ready. This number will be automatically updated as soon as the package is handed over to the carrier, and you'll be able to track its progress directly on the carrier's website.