Refund policy

Atelier Création reserves the right to accept returns for exchange or refund in the form of a credit note if the products have not been used and are returned in their original packaging within 7 days of delivery. No exchange or refund will be made for products returned in opened or damaged packaging.

 

Return shipping costs are the customer's responsibility and are non-refundable. We recommend using a tracking service to ensure the package arrives safely at our warehouse. If your returned order is lost in transit and there is no tracking available, Atelier Création cannot be held responsible for the return and may be unable to refund, exchange, or credit you.

Atelier Création reserves the right to refuse reimbursement if the return conditions are not respected and if the product is not in good condition upon return to the warehouse.

To request a return, please contact us via the contact form